How to Check The Status of Your Live Scan
How to Check the Status of Your Live Scan Submission Online
Many people ask us how they can check on the status of their live scan submission and we advise them per this post.
First, it is possible to check using the California Department of Justice (DOJ) online portal by following the steps below.
As far as the status of review within your agency, you would need to call them to confirm the status of your submissions. We recommend that you contact your agency within 1-2 weeks to check on the status of your submission. Of course, the time required varies greatly between agencies. For instance, if you are dealing with a small agency, then less time will be required. For larger agencies, like the department of social services, more time may be required as they have a heavier workload.
Steps to Check the Status of Your Live Scan
1. Visit the DOJ Tracking Portal
Go to the California DOJ Background Check Status page to begin tracking your submission. This portal is specifically designed to give you information on the status of your fingerprint submissions.
2. Find Your ATI Number on your Live Scan Form
After completing your Live Scan, we give you a copy of the “Request for Live Scan Service” form. On this form, you’ll find the ATI number (Applicant Tracking Identifier) we wrote down on the bottom of the form. This number is essential for checking your status.
3. Enter Your Details
Input your ATI number and date of birth in the required fields at the website. Be sure your information is accurate to avoid delays.
4. Check Your Status
Once your information is submitted, you’ll verify you are not a robot, and press “submit”. Then, you’ll see the current status of your Live Scan submission next to each agency ie. next to “CA” or “FBI”, the status will be indicated as pending, completed, or requires further action.
What should you do with that information
We recommend taking a screenshot of the information so that you can use it to send to your agency if your agency tells you that your live scan fingerprints have not been received.
What If There’s a Delay?
If you’ve followed the steps for how to check the status of your Live Scan and see a delay, it may be due to technical problems at the DOJ or FBI. The message at the bottom of the page says “Please Contact the Agency that Requested the Background Check for Further Information.” You can also email the DOJ at applicantinfoservices@doj.ca.gov. Please provide your name and ATI number.
Some databases (ie. Firearms) require more time to query than others. Our advice for these is to just be patient and wait. They will eventually clear.
Knowing how to check the status of your Live Scan ensures peace of mind while waiting for your results. If you need help or are looking for Live Scan Los Angeles services, we’re here to make the process seamless. Whether you prefer mobile Live Scan or in-person options, let’s get your fingerprinting done quickly and efficiently!
Why Choose Mobile Live Scan Services Los Angeles?
If you’re searching for Live Scan near me or fingerprinting near me, mobile Live Scan services are an excellent choice. For those in Los Angeles, our mobile live scan fingerprinting service bring the convenience of Live Scan fingerprinting directly to your home, office, or event.
How do I check the status of my Live Scan fingerprint submission?
You can check the status of your Live Scan submission online through the California DOJ’s Applicant Background Check Status portal. You’ll need your ATI number and your date of birth. If your background check was submitted to the FBI, results are typically available within 24 hours, and the FBI will email you a secure link to access them directly.
How long does it take to get Live Scan results in California?
Results are typically returned within 24 to 72 hours after submission. Most applicants receive their DOJ results within one business day. The FBI usually processes results the same day. Delays may occur due to fingerprint quality or agency backlogs. You can contact us for guidance if results are delayed.
What does “Live Scan status pending” mean?
A “pending” status indicates that your Live Scan fingerprints are still being reviewed by the DOJ or FBI. This status is normal within the first few days. If the status remains pending for more than a week, reach out to the requesting agency or the DOJ for assistance.
How can I track my Live Scan using the ATI number?
The ATI (Applicant Tracking Identifier) number is printed on your Live Scan receipt. You can enter it along with your date of birth on the DOJ’s status check website to track your fingerprint submission.
What do I do if my Live Scan results are delayed?
If your results have not arrived within 5–7 business days, first confirm your ATI number and verify your submission was successful. Then check the DOJ status site. If still delayed, your requesting agency can follow up with the DOJ or FBI. We’re also available to assist if you need to resubmit.
Can I check my Live Scan fingerprinting status online?
Yes, you can check your DOJ status at https://applicantstatus.doj.ca.gov. If your submission included an FBI check, the FBI will email you a secure link with access instructions once processing is complete.
Who can I contact to follow up on my Live Scan status?
You should first contact the agency that requested your Live Scan. They are the authorized recipient of your background check results. For technical issues, you can also contact the California DOJ’s Applicant Processing Unit at (916) 227-3823.
Why haven’t I received my Live Scan results yet?
There may be a delay if fingerprints were unclear or if your agency is experiencing processing backlogs. Check the DOJ status page using your ATI number. If needed, the requesting agency can contact the DOJ directly. We can also help troubleshoot delays or schedule a rescan if necessary.
Does the DOJ or FBI send Live Scan results directly to me?
No. Live Scan results are sent directly to the requesting agency listed on your submission form. If your fingerprints were submitted for an FBI background check, the FBI will send you a secure link to access your results, but only if it was requested for personal use.
What should I do if my Live Scan background check shows an error?
If your background check report contains incorrect information, you can file a correction request. The California DOJ and FBI both have procedures in place for reviewing and amending errors. We can guide you on the next steps depending on which agency processed your report.
