FAQ
Where can I find a Live Scan fingerprinting tutorial video?
You can watch our Live Scan tutorial videos directly on this page. They offer step-by-step instructions for first-time users and walk you through the entire fingerprinting process from start to finish.
How do I prepare for my Live Scan appointment?
Watch our preparation video to learn what to bring and how to complete your request form correctly. You’ll need a valid ID and a paper copy of your “Request for Live Scan Service” form with agency details filled out. Learn more about Live Scan preparation here.
What documents do I need for Live Scan?
Our video explains the required documentation: a valid, unexpired government-issued photo ID (such as a driver’s license or passport), and your completed Live Scan request form provided by the agency requesting your background check.
Can I watch a video on how Live Scan works?
Yes! We provide a clear overview video that shows how Live Scan fingerprinting is done, how your fingerprints are captured electronically, and how they are securely transmitted to the DOJ or FBI.
How do I fill out a Live Scan request form?
Our instructional video walks you through each section of the Live Scan form, including what your agency must complete and which parts you are responsible for as the applicant. See our Live Scan form guide.
What to expect during a Live Scan fingerprinting session?
Expect a short appointment—about 10–15 minutes. Our video shows how your fingerprints will be scanned, what the technician does, and how the submission process works. It’s quick, clean, and secure.
Are there any videos explaining mobile Live Scan services?
Yes. We feature a video that explains how our mobile Live Scan services work, including how we bring our fingerprinting equipment directly to your business, school, or event. No internet or power connection is needed.
Do the videos cover common Live Scan mistakes to avoid?
Absolutely. We provide tips in our videos to avoid common issues like incomplete forms, expired IDs, or smudged prints. These help ensure your submission goes through smoothly on the first attempt.
Is there a step-by-step video for new users?
Yes, we have beginner-friendly videos that walk new users through everything from preparing documents to what happens during your appointment. They’re designed to make your first Live Scan stress-free.
Can I use the videos to train staff on Live Scan procedures?
Yes. Our videos are useful for staff training, especially for businesses or agencies organizing group fingerprinting. They cover best practices, form completion, and what participants should expect during the session.
